Cron's mission is nothing short of building the time layer for the workplace of the future. We're starting by building the next-generation calendar for professionals and teams, have great momentum, and recently got acquired by Notion.

If you've ever shared feedback or DMed us, you know that Cron builds for and with its users. 🧡

As the number of these conversations grows, we're looking for our first CX Specialist to join our small team of A+ people. You'll bridge Cron users and our engineering/product team.

Learn more about Careers at Notion and apply for this position.

Why join

As a small team, we work in a highly collaborative environment and you'll have the opportunity to participate in every part of the business from idea to production. You’ll have more contact with our users than anyone else at Cron — your input and synthesis will deeply impact our product roadmap.

Impact: Build the foundation and shape customer experience practices, team, and company culture.

Excellence: Practice your craft with other ICs in a well-organized, fast-paced environment.

Ownership: Influence the direction of product and strategy — we care about your opinions.

What you’ll do (responsibilities)

• Process, synthesize, and respond to user feedback. You’ll own our communication channels and triage user feedback, having a huge impact on our product roadmap and user experience. You’ll regularly share and discuss findings with our product and engineering teams. When possible, you’ll suggest ways to handle user feedback more efficiently.
• Investigate, reproduce, and close loops on bugs. As the primary time management tool for our users, we’re held to the highest standards. You’ll work in tight feedback loops with our engineering team and engage users for the full bug lifecycle, from reports to verifying bug fixes.
• Build the Cron knowledge base. You’ll help shape our public docs with user guides, FAQs, and pro tips.
• Grow and engage the Cron community. You’ll post pro tips on Twitter, share product demos, conduct product research, and ensure VIP users have a polished experience.
• Self-direct your work. You'll have autonomy and responsibility because we are all individual contributors. You’ll make judgement calls for which issues and projects to prioritize as you triage feedback.
• Explore interesting conversations and make new friends. Our users are awesome. Cron is the daily calendar for founders of the world’s fastest-growing startups, executives at leading public companies, and students around the world. You’ll enjoy talking to our users and come away with new friends. You speak on behalf of Cron!

What we're looking for (qualifications)

You’re someone who takes pride in teaching and values community. We don't require formal qualifications but do value learning — especially from one another. We are looking for someone that feels a sense of duty to our users.

• Clear, compassionate communicator. You have exceptional written and verbal communication skills. You get satisfaction from understanding and solving user problems. We’ll count on you to interface with our users, synthesize your conversations, and relay key learnings back to the team during our daily stand-ups. We manage user communication with Front, Slack, Linear, and Notion — most of your communication will be asynchronous. That said, you’re comfortable jumping on quick Zoom calls with our users when appropriate.